FAQs

Browse the catalogue, add items to your cart, and pay at checkout. You will receive an email confirmation. A contract is formed when we accept the order, in line with UAE electronic transactions and consumer protection rules.

Prices are in UAE Dirhams (AED). Value Added Tax is charged under Federal Decree-Law No. 8 of 2017 where it applies. Ask us if you need a tax invoice.

Contact us immediately. We can usually change or cancel a standard order before production or dispatch. Custom items cannot be changed once production has started. See Order Cancellation.

Yes. Use the contact form or mention it at checkout. We confirm measurements, files, and price before we make the piece in our UAE workshop.

Configured items typically take 3–5 business days to produce, then 1–3 business days to deliver. Complex or corporate work may take 5–10 business days. We will confirm before production.

Change-of-mind returns do not apply to goods made to your specifications or from your photos once we have started production. If the item is defective or not as we agreed, we will reprint or refund. See Returns & Refunds.

Depending on the product: PLA+, PETG, and food-safe PETG where relevant. We manufacture in the UAE and choose materials for durability and the intended household use.

All seven emirates of the United Arab Emirates. We do not currently ship internationally.

Delivery is free on orders of AED 100 or more. Below that, a standard fee of AED 15 applies. Full details are on Shipping & Delivery.

Photograph damage and contact us as soon as you can (ideally within 48 hours). If we miss an agreed delivery time, you may wait for a new date or cancel undelivered goods for a refund, as UAE consumer protection law allows.

Unused, non-personalised goods can usually be returned within 14 calendar days of delivery without giving a reason (distance-contract cooling-off under UAE consumer protection rules). Return shipping is typically at your cost unless the item is defective.

After we receive a valid return (or proof of return), we refund the original payment method within 14 days. Your bank may take longer to show the credit.

Email info@buildplate.ae with your order number. If we have not produced or shipped the goods, we cancel in full. After dispatch, use the returns process for eligible items. Read Order Cancellation for custom-order limits.

Online shoppers in the UAE are protected by Federal Law No. 15 of 2020 on Consumer Protection and its regulations. Personal data is protected by Federal Decree-Law No. 45 of 2021 (PDPL). These rights cannot be signed away in our terms.

Write to us first. If needed, contact the Ministry of Economy — Consumer Protection (moec.gov.ae) or your emirate’s department of economy. Privacy complaints may also be raised with the UAE Data Office.